dinosaur mouse on desk near green plant in Solutions Pest Control office

Shipping Information

At Solutions Pest Control, we know firsthand how online shopping can save you time, money and your sanity. We currently use Canada Post, UPS or Purolator for most of our shipments. We aim to make your shopping experience as stress-free as possible.

There are no additional handling charges.

We make it our goal to maintain the lowest shipping costs that we can, while continuing to bring you the high level of customer service and quality products you have come to expect from our store.
We apply the standard shipping rate.

Please note

These areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:

  • Alberta: T0H, T8S, T0G, T0A, T0P
  • British Columbia: V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G
  • Manitoba: R0B, R8N, R8A, R9A, R0L
  • Newfoundland & Labrador: A0P, A0R, A2V, A0K, A0A
  • Nova Scotia: B0E
  • Ontario: P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
  • Quebec: G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
  • Saskatchewan: S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A

Shipping Timeline

We will respond to your orders as soon as you place them online with us. All orders will be shipped between Monday and Friday. Orders placed on weekends and statutory holidays will be shipped the next business day. Your orders will be carefully picked from our inventory and shipped to your address as soon as possible during the business week.

We try our best to make sure all the products online are available in stock. On the rare occasion that the item is out of stock, we will either email or call you right away to provide an alternate product solution or inform you of any back-order shipment.
Our shipping inventory is located in Squamish, British Columbia and it normally takes 5 to 7 business days to ship to most major cities in Canada, and about 7 to 10 business days for more remote locations.

Once your order is processed and shipped, we will provide you with the tracking information.

In-store Pick up

If you live in Squamish BC, you are more than welcome to order online from us and pick up in either of our store location. See the “Stores & Hours” for store locations.

International Order

Sorry that we do not ship overseas. We only ship within Canada at this moment.

Order Changes

Any changes to orders must be received as soon as possible from the time of placement of the original order. Changes or requests may not be accepted, since products may have already been shipped. We will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left. Please send all order changes or requests to 1-855-858-9776 or email to info@pestsolutions.ca.

Cancelling an Online Order

Cancellation requests must be received as soon as possible from the moment of placement of the original order. Cancellation requests may not be accepted, since the products may have already been shipped. We will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left. If you decide to cancel an order that has already been shipped, please contact our customer service department at requests to 1-855-858-9776 or email to info@pestsolutions.ca.

Defective or Damaged Merchandise

We sincerely apologize for any product you receive damaged or defective. It is never our intention but sometimes, it happens.

If you have received an item that is damaged or defective, please contact us at requests to 1-855-858-9776 or email to info@pestsolutions.ca within 24h of receiving your order. We ask that you provide us with detailed pictures so we can assess the extent of the damage or defect. This is necessary for our records, the manufacturers and the shipping carrier if an item was damaged in transit. Depending on the product and amount of damage or defect, a replacement part or a brand new unit will be sent to you as soon as possible!

Return your orders

Returned or exchanged merchandise must be unused and returned in its original packaging (un-opened). For items without a box the original tags must be intact.

  • Products purchased in-store can be returned/fully refunded within 14 days of purchase or exchanged within 30 days of purchase when the products are in resaleable condition (un-opened, un-unused, unwashed) with original tags.
  • For products purchased online, you have up to 14 days from the date of shipment for all returns or exchanges.

Solutions Pest Control is confident you will be happy shopping with us. If you are unhappy with your purchase and want a return/exchange, you can call us at 1-855-858-9776 or email to info@pestsolutions.can before sending your product(s) back.

The return shipping cost will be at your expense. We apologize in advance for the inconvenience that may cause. Please note that we try our best to keep the shipping cost as low as possible when we ship the products to you, your return shipping cost might be significantly more than our shipping table rate. If free shipping is applied on your order, the actual original shipping cost might be charged if you will have to return the order (in this case of a return from the refund amount, we would deduct the actual shipping charge, that was paid by Solutions Pest Control, when shipping it out to you).

Check out on our Return and Exchange Policy for more information.

Final Sale

Items that have been removed or taken out of their original packaging
Items that have been assembled or modified
Special ordered item
All clearance items
For safety, health & hygiene reasons, some products are final sale. These products include, but are not limited to: Rat trap,..

At your service.