dinosaur mouse on desk near green plant in Solutions Pest Control office

Return & Exchange Policy

In-store Return & Exchange

At Solutions Pest Control our customers can always be confident that we provide them with strictly brand new merchandise and that all our products attain a high standard of quality.

However, if you wish to return your item you may do so for a refund, items must be brought back within 14 days of purchase with a regular receipt. Receipts must be presented at the time of the transaction.

Returned or exchanged merchandise must be unused and returned in its original packaging (unopened). Items without a box the original tags must be intact.

Sale & clearance items, special ordered products, safety, health and hygiene products are final sale. We cannot take them back. Please see the list of final sale items below.

Online Return & Exchange

We at Solutions Pest Control are confident you will be happy shopping with us. However, if you are unhappy with your purchase and want a return/exchange, please contact us with your order number and products you would like to return. We will respond quickly with instructions on how to return items from your order.

Easy Returns

We accept returns on most new, unused items with original packaging within 14 days of delivery for a full refund, customers will be responsible for shipping fees should the reason of the return not be by an error of Solutions Pest Control. Beyond 14 days, we do not offer refunds.

Local customers may bring their items to the store of their choice accompanied by their order confirmation email and photo ID.

To cancel an order, please contact us as soon as possible as we process your order immediately if the items you order are in stock. If your order has not yet shipped, we will immediately refund your payment. If it has been shipped out, we’ll refund you when the item is shipped back to us.

Return Address

Solutions Pest Control Ltd.
#31 – 1500 Marine Drive
North Vancouver, BC V7P 1T7

Final Sale

Items that have been removed or taken out of their original packaging
Items that have been assembled or modified
Special ordered item
All sale & discounted items (online orders placed with a coupon code are considered discounted and thus are final sale)

For safety, health & hygiene reasons, some products are final sale. These products include, but are not limited to: Rat trap,…

At your service.